![]() A call to Technical Support will help determine the next step in your product resolution. Being such, there is typically very little that can be resolved without involving a dealer. Important note: almost all URC remotes are custom programmed by professional, certified dealers.If the problem persists, please contact Technical Support during normal business hours (phone and hours listed on our website) to explore your options.If both answers are YES, there may be an issue with the remote’s programming and a dealer would need to be consulted.Ensure that the device is currently working with its original, manufacturer provided remote.Ensure a clear line of sight between the remote and the device you are trying to control.Is the device controlled directly from the remote, or via an RF base station?. ![]() ![]() If you are unable to understand/answer the questions below, it is most likely that you will need to have an authorized dealer service your system. Please follow the steps listed below to do some basic troubleshooting.
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